Terms of Service

To use Binshare you must:

• be at least 18 years old;
• live in the UK, or run a UK-registered business;
• be able to enter into a legally binding contract; and
• not be banned from using the Service by law.

By using the Service you promise the above is true. If any of it isn't, please stop using the Service.

You're responsible for keeping your login safe and for everything that happens on your account. Please give us accurate details when you sign up and keep them up to date. If you think someone else has accessed your account, email us at support@binshare.co.uk immediately.

Binshare is a marketplace platform. We connect customers with independent, licensed waste carriers. We check every carrier's Environment Agency licence before they can operate on the platform.

We are not a waste carrier. We do not collect, transport or dispose of waste ourselves. Carriers are independent businesses — not employees or agents of Binshare.

When you post a job on Binshare, carriers can send you quotes. A contract is formed directly between you (the customer) and the carrier the moment you accept a quote and confirm payment. That contract is between the two of you — Binshare is not a party to it.

We provide the platform, verify carrier licences, process the payment, and generate a duty-of-care receipt. Everything about the waste job itself — timing, access, condition of items, disposal route — is agreed and delivered between the customer and the carrier.

If something goes wrong, we'll always try to help mediate — but your legal relationship for the collection sits with the carrier.

When you use Binshare, you confirm and agree that:

• you are at least 18 years old;
• you are legally entitled to arrange the collection or removal of the waste you post — either as the owner, occupier, or with the express permission of the owner;
• the waste is accurately described in your listing, including type, volume, weight and location;
• the waste does not contain any undisclosed hazardous materials — including asbestos, clinical waste, fuels, oils, chemicals, gas cylinders, batteries outside council schemes, or any special / hazardous waste as defined under UK law;
• you will pay the agreed price via the Service and not try to circumvent the platform by paying the carrier directly off-app.

If any of these promises turn out to be untrue, you may be liable to us or to the carrier for any resulting loss.

If you register as a waste carrier you also confirm that:

• you hold a current Waste Carrier Licence from the Environment Agency (or SEPA, NRW or NIEA) and will keep it valid;
• you hold appropriate public liability and motor insurance for the collections you accept;
• you will only transfer collected waste to permitted waste-management sites;
• you will attend booked jobs on time, or promptly notify the customer if you can't; and
• you will not solicit Binshare customers off-platform for 12 months after being introduced to them through the Service.

We may check your credentials at any time and suspend your account if we can't verify a valid licence.

Payments for jobs are processed in-app through our payment provider. Binshare charges a flat 5% service fee on each completed job, shown clearly before you confirm the booking. No listing fees, no subscriptions.

Carrier payouts land in your linked UK bank account, usually within five (5) working days of the job being completed. Prices are in pounds sterling and include any applicable UK VAT unless otherwise stated.

Every completed job on Binshare comes with our £500 Flytipping Guarantee. If the carrier fails to collect the waste as agreed, or damages your property while doing so, we'll cover reasonable costs up to £500 per completed job — at our discretion, and provided you report the issue within 7 days of the job.

The £500 Flytipping Guarantee does not cover: hazardous waste incidents the customer didn't disclose; issues arising from access conditions the customer didn't describe accurately; or claims for indirect or consequential loss.

You can cancel a booked job for free up to 24 hours before the collection time. Cancellations inside 24 hours may attract a charge of up to 50% of the agreed price, payable to the carrier.

If a carrier doesn't attend, or does the job to a materially inadequate standard, we'll mediate in good faith and may issue a full or partial refund at our discretion. Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected.

Binshare is a marketplace platform, not a waste carrier. The Service is provided "as is" and "as available". We do our best to keep everything running, but we don't guarantee it'll be uninterrupted, error-free, or completely secure.

Because carriers are independent businesses, we do not warrant the quality, timing, or outcome of any specific collection beyond the verification checks and processes described in these terms. Any implied warranties are excluded to the fullest extent permitted by law.

Our total liability in any 12-month period arising out of the Service is limited to the greater of (a) the amounts you paid us in that period, or (b) £100. We're not liable for indirect losses, lost profits, lost goodwill or lost data.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be excluded under UK law.

If you got the Binshare app from Apple's App Store or Google Play, you acknowledge that:

• these terms are between you and Binshare, not Apple or Google;
• Apple and Google are not parties to these terms and have no obligation to provide the app or support it;
• you agree to comply with each store's applicable usage rules (e.g. the Apple Media Services Terms, or the Google Play Terms of Service);
• in the event of any conflict between these terms and a store's terms, the store's terms apply to your download and licence to use the app;
• Apple and Google are third-party beneficiaries of these terms and may enforce them against you as they relate to your use of the app.

You can review carriers and jobs you've used. Reviews must be honest and based on your own experience — no defamation, no discrimination, no impersonation. We may remove content that breaches these terms. You keep ownership of what you post, but you give us a worldwide, royalty-free licence to display it on the Service.

Don't use Binshare to:

• fly-tip or otherwise dispose of waste illegally;
• pretend to be someone else or fake a licence;
• scrape our data or hack the Service;
• harass, discriminate against or harm other users.

We report suspected illegal waste activity to the relevant UK regulator and, where needed, to the police.

Binshare and our licensors own the Service — the name, logo, branding and software. You get a limited licence to use the Service; nothing more. Please don't copy, reverse engineer or create knock-off versions.

You agree to cover our reasonable costs (including legal fees) if we get sued because you broke these terms or the law — for example, if you disposed of waste unlawfully or posted content you shouldn't have.

You can close your account at any time from the app or by emailing us. We can suspend or close an account immediately if you break these terms, if we're required to by law, or if your activity puts us or other users at risk. Sections that make sense to survive termination (like liability, indemnity and governing law) will keep applying.

We may update these terms from time to time as the Service or the law changes. The "Effective" date above shows when the current version began. We'll notify you of material changes at least 14 days in advance. Continued use after that date means you accept the new terms.

Severability. If a court decides any part of these terms is unenforceable, the rest still applies.

Entire agreement. These terms (plus the Privacy Policy and Acceptable Use Policy) are the entire agreement between you and Binshare about the Service. They replace any earlier promises or discussions.

Assignment. You can't transfer your rights under these terms to anyone else without our written consent. We may transfer ours to a successor business (for example after a restructure or sale).

No waiver. If we don't enforce a right under these terms straight away, that doesn't mean we give up that right.

These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings locally. Please email us first at support@binshare.co.uk before starting any court claim so we can try to sort it informally.